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HELP & FAQ

About “Pure essential oils .ca.”
Do you have a minimum order requirement?
For US and international customers prices are in $ US
If I do not see a product on the site - Does that mean “Pure essential oils .ca.” does not carry it?
Do you sell your products by weight or by volume?
Procedures for Online Orders:
Step by step explanation on how to place an order
Can I fax my order in?
What kind of payments do you accept?
How quickly can I expect to receive my order?
To which countries do you ship your products? Do you ship products only to USA?
Overseas Shipping Policies:
Incorrect Address Problems:
Our return/exchange Policies
Order Cancellations:
Do you sell Perfume oils from Brand names?
Do you trade names and customer info with third parties?
Affiliate program?
Liability Exclusion
Customer service

About “Pure essential oils .ca.”

"Pure essential oils .ca." is a privately owned company located in London, Ontario Canada (half way between Toronto and Detroit) and incorporated in Ontario Canada. Our company has been operating several e-commerce retail and wholesale websites since 2002. From 2002-2004 the Company was incorporated in British Columbia, Canada, under the name "ATL Design LTD". In 2004 we moved to Ontario and changed the name of the company to "Pure essential oils .ca.". All members of our team have experience in working in aromatherapy companies and perfume industry in Europe and North America. We offer customer service in English, French and Russian. We purchase products in bulk and then bottle and label ourselves, cutting out the "middle men" that most aromatherapy companies use. Our bulk purchasing allows us to provide our premium products at lower prices - passing the savings on to our customers. All products are shipped from Ontario. For more information about shipping time and cost, please refer to our shipping section. If you cannot find what you are looking for here, send an email to: info@pureessentialoils.com and we will try and source it for you.

Do you have a minimum order requirement?
Yes, at the moment we have a 100 $ minimum order requirement.

For US and international customers prices are in $ US
All prices on this (CANADIAN WEB SITE) are in $ CAN. All International orders from USA and overseas priced in $ US Please visit our international essential oils Web store at Pure essential oils .com

If I do not see a product on the site - Does that mean “Pure essential oils .ca.” does not carry it?
Of course Not - We have hundreds of products in stock as well as contacts with numerous manufacturers of aromatherapy products across the globe. If you do not see a product you're looking for please contact us by phone or preferably by e-mail info@pureessentialoils.com. Let us know what you are looking for and in most cases we can accommodate your needs and add the product in question to the store just for you. Your email could actually help us out. If you cannot find what you are looking for here, send an email and we'll try and source it for you.

Do you sell your products by weight or by volume?
All fragrances and essential oils are sold by weight, not volume. Fill level of bottles will vary.

Procedures for Online Orders:
Please read these terms and policies before you place your order online. No order will be accepted unless complete information is provided including:
Full Name
Full Address
Valid Email Address
Phone Number (including the area code)

Step by step explanation on how to place an order
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What kind of payments do you accept?

At the moment we accept all major credit cards and payment trough PayPal payment system, checks or Money Orders. Checks and money orders are subject to the normal clearance time.

How quickly can I expect to receive my order?
Products we have in stock are usually shipped within 24-72 hours. Canadian based orders are sent via Canada Post and usually arrive within 3-5 working days. However 5 working days should be allowed before contacting us if your order has not arrived. US orders usually arrive within 5 to 7 working days by Priority mail and 10-14 days by Air mail. Money Orders are subject to the normal clearance time. Occasionally, due to the huge amount of orders we receive every day, an item may go out of stock temporarily. If this should happen you will be notified of any delay and offered a full refund or replacement product if you so desire.

To which countries do you ship your products? We ship all over the world. If you would like to find out shipping cost and delivery time before placing your order, please send us an e-mail to info@pureessentialoils.com with your shipping address and the list of products you would like to order.

Overseas Shipping Policies:
Overseas deliveries usually take 7-14 days to be received, depending on the location of the customer. Please note that we do not provide overnight overseas shipments. "Pure essential oils .ca." will not be held responsible for any Duties or International Customs fees that overseas customer's may be charged. These fees are the sole responsibility of the customer.

Incorrect Address Problems:
If the address you gave us has any mistakes causing the delivery company to be unable to deliver the package, we will send your purchase again but shipping will then be charged again.

Our return/exchange Policies
1.The goods MUST BE unused (we adhere to strict health and hygiene conditions).
2.The goods must be in their original condition & packaging.
3.The goods must be received back at our office within 30 days from the day you placed your order.
We are so confident in our products quality that we offer 30 DAY money back guarantee. If you are not 100% satisfied with your purchase return it within 30 days and we will refund your money. We will accept any of our unused products back and refund your money (minus shipping) for a period of 30 days. Pure essential oils .ca. will not issue a refund for any used product. Defective products can be sent back within 30 days of purchase for a full refund or exchange. A 10% restocking fee may apply. Before returning our products, please obtain a return confirmation number by e-mailing our customer service. No refunds will be issued without prior return confirmation number. Please note that we will not accept returns shipped COD. All returns should be marked clearly with the post label products return, otherwise all customs fees etc. will be applied to your account. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. If you are not sure which products to order, you can try small quantities first (starting from 1/6 oz).

Order Cancellations:
To cancel your order, you will need to send an email to info@pureessentialoils.com with your order number and full name in the message body. We will reply to your e-mail with instruction on how to proceed with the return. 10% Cancellation Fee - Please note that if you placed your order and we charged your CC and you decide to cancel your order, we will be charging a 10% Cancellation Fee. Your Credit Card will be refunded, minus 10% of the total amount charged. This is to cover the fee that is charged to us when we process your order.

Do you sell Perfume oils from Brand names?
Our Designer Perfume Oils are called "TYPES" because the brand names are the exclusive property of their original manufacturer and are registered trademark names. We are not connected with the brand name in any way.

Do you trade names and customer info with third parties?
No, definitely not. We never have and never will.

Affiliate program?
The Pureessentialoils.com Affiliate program is free to join and easy to use. As an Affiliate, you simply place links or banners (which we will provide for you) with your special code to Pureessentialoils.com on your Web site. Each time a visitor clicks from your site to Pureessentialoils.com and purchases any of our items, you earn generous 6 % referral fees. If you have a Web Site, you can join the Pureessentialoils.com Affiliate Program and earn money by promoting any of our "fragrance oils" & "essential oils" products from your site. Every time you send us a customer from your site, you earn an incredible 6 % commission on that sale total minus taxes and any promotions at that time. Want to Become an Affiliate? Start here

Liability Exclusion

”Pure essential oils .ca.” and its providers will not under any circumstances be liable to you or any other person for any loss of use, loss of production, loss of income or profits (anticipated or otherwise), loss of markets, economic loss, special, indirect or consequential loss or damage or punitive damages, whether in contract, tort or under any other theory of law or equity, arising from, connected with, or relating to the use of the web site or products sold through the web site by you or any other person, and regardless of any negligence or other fault or wrongdoing by “Pure essential oils .ca.” or any provider or any person for whom “Pure essential oils .ca.” Or its providers are responsible, and notwithstanding that “Pure essential oils .ca.” or its providers may have been advised of the possibility of such loss or damages being incurred by you or any other person.
"Pure essential oils .ca." is not responsible for any misuse, accidents, or adverse reactions that may occur with use of our products. We are not responsible for accidents or incidents associated with the use of our products. Fragrance oil - Inhalation hazard-keep room well ventilated with use or use an appropriate respirator with use. Eye, ingestion, and skin irritant - Avoid contact with skin and eyes and swallowing.

Customer Service
We at Pureessentialoils.com thrive on Customer Service. We will be here if you need help, by phone or by E-mail. If you have any problems with anything, don't hesitate to contact us! Our representatives are always available to assist you. Via email or Live Chat we can answer your questions in a prompt and discreet fashion.

Our customer support is available via phone between the hours of 9am and 4.30 PM EST Monday to Friday. All times are in North American Eastern Standard Time (EST). Please be patient when trying to get through to one of our phone representatives, as it tends to get very busy. You can try back at a more convenient time, or leave us a message and we'll get back to you! In the event that you are unable to get through to one of our telephone lines, please find our company email information below.Email:info@pureessentialoils.com

Please note that Pure essential oils .ca. is not responsible for accidents, adverse reactions or misuse that may occur with use of our products.

PERSONAL INFORMATION PRIVACY

“Pure essential oils .ca.” collects, uses, and discloses your personal information in accordance with the Privacy Policy, which is available here . “Pure essential oils .ca.” may change the Privacy Policy from time to time in its sole discretion. By accepting this Agreement, and each time you use the Web Site, you consent to “Pure essential oils .ca.” collection, use and disclosure of your personal information in accordance with the Privacy Policy as it then exists without any further notice or any liability to you or any other person.

OTHER SITES

The Web Site may include advertisements for, and links to, other web sites or resources and businesses operated by other persons ("Other Sites"). Other Sites are independent from “Pure essential oils .ca.” , and “Pure essential oils .ca.” has no responsibility or liability for or control over Other Sites, their business, goods, services, or content. Links to Other Sites are provided solely for your convenience. “Pure essential oils .ca.” does not sponsor or endorse any Other Sites or their content or the goods or services available through those other Web Sites. Your use of Other Sites and your dealings with the owners or operators of Other Sites is at your own risk, and you shall not make any claim against “Pure essential oils .ca.” arising out of your use of any Other Sites or your dealings with the owners or operators of any Other Sites. As between you and “Pure essential oils .ca.” , the provisions of this Agreement under the section headed Disclaimer, Liability Exclusion, Liability Limitation, Release and Indemnity apply, with all necessary modifications, to your access to and use of any ther Sites and their business, goods, services, and content.

LINKING AND FRAMING THE WEB SITE

Links to the Web Site without the express written permission of “Pure essential oils .ca.” are strictly prohibited. To request permission to link to the Web Site, please contact info@pureessentialoils.com . “Pure essential oils .ca.” reserves the right to cancel and revoke any permission it may give to link to the Web Site at any time, for any reason, without any notice, and without any liability to you or any other person. The framing of the Web Site or any of its content in any form and by any method is strictly prohibited.

 

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We offer a variety of fragrances for soap and candle manufacturing as well as for use directly on the body as a skin safe perfume oil.
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